Application Support Engineer

Dublin, County Dublin, Ireland · Technical Business Development & Support

Description

Learnosity’s mission is to make a difference to education, worldwide, through technology. We are geeks at heart and we love what we do. We’re looking for like-minded and talented people to join our growing teams.


At Learnosity, we build powerful interactive assessment tools that make a positive difference to how students learn. We believe that education is the most important investment we can make in our future and aim to empower all educational companies with our interactive assessment toolkit. We have been growing steadily for 10 years and we are searching for the next superstars to join the team in our Dublin office.


A great opportunity exists for a highly organized Application Support Engineer, with a heavy focus on web technologies and excellent communication skills to help clients integrate and use our APIs. You’ll be closely involved with triaging incoming support requests from our worldwide client base and liaising with our product & engineering teams based in Sydney, Australia. The role is focused on API support, primarily using JavaScript, and is best suited to a self-motivated individual with a desire to improve our technical support, training and delivery processes. You will need to acquire a thorough technical understanding of our product suite, our end-user experience and our client’s solutions, in order to successfully field questions from third-party developer teams and our clients’ content creation teams.


If successful you will:

Requirements

You will be:


You will need:


It would be great if you have:

Benefits

Being part of the Learnosity team is a commitment to push yourself and those around you to do better, constantly adapt and learn new techniques, and be able to apply yourself to any challenge, whether you’re just starting out or a veteran of the industry.

We encourage staff to get involved in individual advancement and professional certification programmes, and will sponsor certification exams where appropriate. Our team is on the cutting edge of web development and we want it to stay there.

We are keen to try and maximize the value of your time and will design a schedule around your preferred working style, whether you need to accommodate a school or day care run, avoid busy commute periods, a gym or sports club schedule, we’ll do our best to accommodate you.

This is a full-time role where you’ll be working with a diverse team in a great office based in Dublin City centre location, Smithfield.

The benefits package includes:

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